Shipping policy
By placing an order and paying for perishable goods on our website you are providing us with the authority to leave the goods at the location specified by you during the checkout process. It will be up to the courier to leave the goods at the specified location,
When you place an order through our website online it is your responsibility to ensure that the details that you have provided are true and correct. If it turns out that the details are incorrect and the goods are delivered to the wrong address we cannot be held responsible. You will be charged the full amount including delivery costs plus any extra charges required to redeliver goods to your actual address.
When you place an order for perishable goods you are providing us with the authority to leave the goods at the location specified by you during the checkout process. That means when your order includes at least one perishable item your parcel will be left at your door regardless if you provide us an authority to leave or not.
By placing an order for perishable goods on our website you understand and accept that perishable goods require immediate unpacking and refrigerating on arrival. You also understand and accept that a parcel with perishables cannot be left at a courier depot or any other place overnight/day so it will be delivered to and left at your door. It is your responsibility to organise for perishable items to be dealt with on arrival.
We cannot be held responsible for the goods once they have left our premises.
Even though we will aim to ship within 4 days following your order and as soon as possible we cannot guarantee any dispatch time-frame.
Delivery is organised via courier service or via Australia Post, either parcel post or express post. Some areas are excluded from the service provided by our courier. We retain the right to refuse delivery to anyone at any time. If a purchase is made and delivery is not a possibility, we will issue a full refund.
The duration of delivery will depend upon your choice of shipment method and destination. Delivery can take 1-2 or more business days as indicated in the shipping section of the checkout. However we cannot guarantee any particular time-frame of the delivery
Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors.
Perishable Goods (or Items)
Perishable goods (or items) are all food items sold through our website.
Once goods leave our premises we become not liable or responsible for those goods. We will not be held responsible if goods get damaged, lost or spoiled in transit. Perishable goods are not covered by insurance and no claim will be lodged for spoiled or damaged perishable goods. By ordering perishable goods at our website you assume all risks and responsibilities associated with it.
If you requested the goods to be left with someone, you should advise them that they should refrigerate the items upon delivery. We will not be held responsible if the goods spoil. We make every effort to have your items delivered fresh to you.
When you place an order for perishable goods you are automatically providing us with the authority to leave the goods at the location specified by you during the checkout process.
By placing an order for perishable goods on our website you understand and accept that perishable goods require immediate unpacking and refrigerating on arrival. You also understand and accept that a parcel with perishables cannot be left at a courier depot or any other place overnight/day. It is your responsibility to organise for perishable items to be dealt with on arrival.
We cannot be held responsible for the goods once they have been shipped.
By placing an order and paying for perishable goods on our website you are providing us with the authority to leave the goods at the location specified by you during the checkout process.
Delivery of perishable items is limited to certain destinations and determined by our courier or shipping service.
The right to return does not apply to "perishable" items after they have been dispatched. That means you can not return any perishables purchased on our website back to us. Please refer to our Refund Policy.